Our solutions oriented philosophy
At Genesis Medical we do more than rent pressure redistribution mattresses. We deliver the resources and expertise to meet your most advanced wound care needs. Our solutions oriented philosophy allows us to offer a wide range of clinically proven products and services, supported by:
· Responsive Account Representatives
· Specialized Support Staff
· Manufacturer Trained Technical Staff
· 24-hour Customer Service
· Around the Clock Delivery
· Training and Education Programs
We’re a company that understands your need for a variety of wound therapies and supplies at competitive prices. As a value-added medical company, Genesis accomplishes this and much more. We provide the most innovative products and services available with an unsurpassed level of customer support. Our strong commitment to customer service is evidenced by our investment in the technology necessary to deliver satisfaction and the people trained and motivated to give you results.
We add value in many ways including:
Our experienced, factory-trained service team is available to respond to your call or answer your questions 24 hours a day, 7 days a week.
We utilize the latest contact management software where all activity with your organization is recorded enabling information to be easily retrieved. This system eliminates confusion, promotes accurate communication, and provides all stakeholders with a complete history of your account.
Our expertly trained staff possesses extensive experience in matching your patient’s needs to the best product choices available. The Genesis team will work with your clinical staff to translate your criteria into the most appropriate product selection in order to achieve optimal patient outcome goals.
To that end our billing department is capable of saving your organization valuable time by providing complete, accurate invoices and product utilization reports highlighting average length of stay and cost by category. Our continuous tracking keeps you up to date on your costs and prevents unpleasant surprises.
What’s more, we are constantly evaluating new therapies, programs and systems adding only those that meet the test of efficacy and cost effectiveness to the company’s inventory. This insures you receive the advantages afforded by new modalities and ideas.
Through social media we continue to expand our outreach to build even stronger customer relationships. Our website is designed to be a resource for your institution, staff, residents and patients with an abundance of educational information.
The end result is a partner that provides you with more than merely equipment and supplies. You get the highest level of integrity and customer service in the industry. Plus, you’ll receive highly competitive pricing and professionally trained staff eager to be your partner in healthcare.
Call now to experience the Genesis Medical difference.